Is it possible to require a comment when changing an issue's status?

[garretmulder]

Is it possible to require a comment when changing an issue's status?  I'm specifically asking for when an issue is marked Done. We'd like to require a comment when a user changes the ticket status to "Done", but only require a comment for a "Done" status. In any other status, the comment field should be optional. Thank you! 

[Christopher Marks]

Hello @Alexey Matveev and @Tansu Akdeniz,

can someone give me some help or a little guidance on how to create this in Jira Cloud -> Automation? I'm not getting anywhere with the comments unfortunately.

Thanks in advance for any input.

[Alexey Matveev]

Hello,

If you are on Jira Cloud, you can use the Field Required Validator and choose the Comment field there.

If you are on Server, you would need an add-on. For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could add a validator, which would check if the comment was added. You can find an example of such a validator here:

https://confluence.cprime.io/display/TR/Validators#Validators-Commentrequired

You can find more info about validators here:

https://confluence.cprime.io/display/JJUPIN/Customizing+workflows#Customizingworkflows-Writingvalidators,postfunctions,andconditions

[garretmulder]

@Alexey Matveev Thanks Alexey. We are on a server instance of Jira so it looks like I'll have to consider an add-on. Thank you! 

[Alexey Matveev]

You are welcome!

[Tansu Akdeniz]

Hi @garretmulder,

Please check this kb: https://confluence.atlassian.com/jirakb/how-to-configure-comment-field-to-be-required-in-workflow-transition-648381476.html

There is also free add-on if you don't have Jira Suite Utilities.

[garretmulder]

@Tansu Akdeniz Thank you very much. Is there any way to do this without using any add-ons?