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Is it possible to set up a reminder for a ticket I created?

Miguel Silva
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July 1, 2019

I would like to be able to add a reminder to a ticket so that I can chase for any updates if 3 days have passed with no response.

2 answers

1 vote
Jack Brickey
Community Champion
July 1, 2019

If the notification is for you specifically or a set of static users then consider a simple filter subscription. The following JQL will provide a list of issues that have yet to be resolved and no updates within the last three days for project abc. You could run this filter subscription daily.

Project = abc and status != Done and updatedDate <= startofday(-3d)

0 votes
Sandesh Shetty
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July 1, 2019

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