Is navigation from Quick Filters to backlog broke?

[leewarren]

[Nic Brough -Adaptavist-]

There's nothing broken here in the process or software, just the configuration.  

You have a board filter that is not suitable for the board.  Your process of fixing this starts perfectly but goes wrong on step 4.  Try this instead:

1. Start in Backlog view
2. Attempt to manually move an issue up or down; this message appears "Ranking is disabled, as the Filter Query for this board is not ordered by ascending Rank. Please check your filter configuration."
3. Click the hyperlink
4. Don't wander off to somewhere else, stay on the basic board configuration view and click on the board filter to edit it
5. Change the JQL at the end of it - most of the search will be fine, but you need to remove any "order by" statements that are not "order by rank"

[leewarren]

A few issues:

1) My JQL was "ORDER BY rank ASC"

2) Why should Quick Filter not work?  Because the Backlog certainly permits me to select Quick Filters.

2) Why should the system not want to return me to the Backlog if I do something slightly different, like edit Quick Filters? This seems like apology for JIRA having an awful UI.

[Nic Brough -Adaptavist-]

1. Um, no it isn't.  The error message is absolutely clear, the board filter is not ending with "order by rank asc" and no other order by clause.  Forget the quick filters, it is the board filter you need to check
2. It's "not working" because you don't have the correct board filter in place
3. I do not understand what you mean by "return to the backlog", the system just goes where you tell it to.

[leewarren]

What I meant by "return to the backlog" is that the system DOES NOT just go where I tell it to.  In the chart at top I clearly show a course of action that the system does not let me take. 

And the Board lets me select Quick Filters. It's not the users fault that despite it saying I can select various quick filters, it's actually untrue.  This reminds me of how the engineers botched Three Mile Island because they weren't getting real feedback from the control panel.

[Nic Brough -Adaptavist-]

Ok, I cannot replicate that.  I go to board settings, then the quick-filter section, so my screen looks almost identical to yours, then clicking on backlog takes me back to the backlog view (I've even broken my board filter so I can't rank and get the same message you do when I try)

The problem you are having is the backlog not rendering after you get there.  It's nothing to do with the "design".  The fact it works fine for me also tells us that.

Errors like the server side failing like this are often transient on Cloud, so the obvious thing to do is simply try again and see if it reoccurs.  If it does, then the question becomes what you've got that is different to the rest of us that might be causing it - we already know your board filter is not ordering by rank, but it's not that because my deliberately broken board filter is also working fine.  But what does the rest of the filter say?  Is it very complicated, so the backlog is struggling to think it through?

[leewarren]

1) Start in Backlog view

2) Attempt to manually move an issue up or down; this message appears "Ranking is disabled, as the Filter Query for this board is not ordered by ascending Rank. Please check your filter configuration."

3) Click the hyperlink

4) Select Quick Filters

5) Select Backlog; system shows progress bar but does not proceed. Another link must be selected to get out of this.

[Pramodh M]

It's working fine

May I know the exact issue @leewarren