Is there a way to add custom responses to workflows without writing script?

[Shawn Wallace]

Hi! is there a way to add canned responses to workflows/statuses without writing script for it? I know nothing about script writing at all.  I need to create 5-6 different responses for a specific issue type based on the status the bug is in.

[Jack Brickey · Accepted solution]

Hi Shawn, are you looking for a solution that automatically adds a comment based upon a transition and conditions OR are you looking for a solution that allows a user to select from a drop down list of canned responses? If the former then consider Automation if the later you would need a addon app. You could also consider using an auto-text expander solution, e.g. Phrase Express or a browser extension like Ant or similar.

[Jack Brickey]

Based on your reply below I would then suggest using the built in Automation. It is quite straightforward. You will find this under project settings > automation. The basics are...

Trigger - issue transitions

conditions - status, field values, etc.

action - add comment

You will find documentation here - automate-your-jira-cloud-processes-and-workflows 

if you can articulate in greater detail your situation I can assist but I encourage you to try to create a simple rule to get familiar with it.

[Shawn Wallace]

Thank you!! i'll give this a try and se how it goes. This is my first interaction with the community...I think i'm going to like it here.

[Shawn Wallace]

Hi Jack. I'm looking for a solution that automatically adds a comment based upon a transition and conditions without writing script.

[Trudy Claspill]

Hello @Shawn Wallace 

Welcome to the community.

Are you working with a Classic project or a Next Gen project? A Software project or a Service Management project?

And by a canned response are you talking about sending an email automatically based on the status changing?

You should be able to do that using the Automation feature.

https://www.atlassian.com/software/jira/features/automation

[Shawn Wallace]

Hi Trudy. I'm using a classic project and yes i'd like an email response.