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Is there a way to block an open ticket getting linked to a closed ticket?

Deleted user April 14, 2020

Trying to prevent this from happening in workflows.

3 answers

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Andrew Laden
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April 14, 2020

For your new question. Maybe if you used workflow properties to make the close issue un-editable, that might work. But that could have unintended consequences.

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Andrew Laden
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April 14, 2020

If you have Automation for Jira, you can set a rule to trigger on "Issue Linked" and have it send you an email.

Deleted user April 14, 2020

Edited the question.  I was going the wrong direction.  Thanks for the reply.

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Steffen Jantke
Contributor
April 14, 2020

Hello Samuel,
First of all I recommend you to seek the conversation with your colleague/employee.
Besides that: Isn't there a way to block this linking on an administrative level? Why should you be able to link open issues with closed ones? Could you explain the use case please?

Deleted user April 14, 2020

Edited the question.  Thanks for the reply.

Like Steffen Jantke likes this

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