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Is there a way to identify which transition was used to change status on a custom workflow?

Joseph Amalfitano
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May 8, 2018

If we have multiple transitions between two statuses, is there a way to log which transition was used to change the status under 'all activity'??

For example, if we have statuses: IN REVIEW and APPROVED with three transitions between them...one transition "approve with high risk" another "approve with low risk", and "approve with no risk". We'd like to be able to see that it went from IN REVIEW to APPROVED based on the fact that someone used the "approve with no risk" path/transition. 

2 answers

1 vote
Oman Costa
Contributor
May 8, 2018

Maybe creating Resolution values like "Approved with no Risk" and setting the Resolution of your ticket to it?

In any case you could just use the Post Function of your transition and do as you like. Could be even a custom field.

0 votes
Mark Hostetler
Contributor
August 27, 2019

Similar scenario with us. We have status that has 'All' enabled, and a very direct transition to it. I can't tell which is used by my users

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