Dragging tickets from column to column on the Active board can be quite a frustrating process.
It takes a while (up to several seconds) for the landing column to appear once a ticket has been partially dragged with the mouse.
Scrolling up and down on a board is also quite frustrating as it will scroll a bit then wait for tickets to load in (again taking up to a second) then scrolling a bit more and waiting.
Now take both of these issues together and try re-ordering a ticket within a column. Ouch.
Hi @Andrew Paterson could this be your issue? JSWCLOUD-26189
I found it on Atlassian's Jira page. If that is it, please vote for and watch it for future updates.
Here's another performance issue: JRACLOUD-73176
There may be a few others, but this is what I've found after a quick search.
Thanks @Dan Breyen I've voted on both those issues as they look similar to what is affecting the performance of my board. I had forgotten about the old interface but now I think about it it was considerably more responsive.
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The answer appears to be 'No'. There is no way to speed up the user interface.
I understand that 70 tickets is a lot but it is still a human number and can unfortunately happen even; if it is not a normal scenario or a best practice.
With that said we're back to a more normal number of tickets now and it still feels... clunky.
I had forgotten about the old interface and whilst it didn't look as pretty it was - at least as far as I can remember - a lot more responsive.
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@Dan Breyen has already pointed to the bugs I would have mentioned, so I'm not going to repeat that bit.
But you might try simplifying your board.
Jira has to run many filters, many times, on a board, and each one imposes compounding work effort on the system. The more issues a filter returns, the more work it has to do.
A board is always based on a filter. The defaults, and the boards that use fixed filters you can't change are usually "Project = XYZ and issue is not 'done' for how this type of project defines it".
But boards then can run three more sets, possibly four!
A board with 2 colours, 3 quick filters, and 4 swimlanes can be running 25 filters on any given operation, and all of those are slower the more issues they return.
If you can't simplify your filters for colour/swimlane/quick, then you should look to the volume. Try to reduce the number of issues. Do you really need 70 issues in a column? Probably not. 70 issues is getting towards the higher end of the number of issues you should have on a team's scrum or Kanban board entirely. (A scrum board would only show the current sprint, a Kanban - maybe yes 70 in "done", but you should probably be releasing well before you have 70).
Atlassian say boards really become unusable at 500 issues. I say you really start to suffer when going over 300 technically, but the humans probably start getting confused and lost before you hit 100 - it's just too much for a team to try to deal with in a sprint.
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How many issues are appearing on your board? One solution might be to limit the number of visible issues to reduce loading times.
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Hi @Rebekka Heilmann,there are 5 columns of which the longest has about 70 tickets in and maybe about 150 total tickets on the board.
Cheers,
Andrew
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70 Tickets in one column is quite a lot for a board tbh so that might explain it. Imagine having 70 post its on a retro-inperson-whiteboard and trying to grasp the content of that in one go... The whole point of a board is having a quick overview.
Are old tickets cleared "away" automatically or manually? Is it actually one team working on the issues or could you split it?
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