Is there any way to filter issues by "mentioned"?

[Michael Robinson]

We have a request asking if we can create a filter for tickets in which a specific user was tagged in the comments.
Ergo, this would be a "Mentions [User X]" in the search bar and Jira would return all tickets that have User X tagged somewhere in the comments.

Is this possible?

[Laurie Sciutti · Accepted solution]

Hi @Michael Robinson ~ there is apparently an open enhancement request for this that includes some suggested workarounds:  https://jira.atlassian.com/browse/JRACLOUD-27594 

[Bill Sheboy · Accepted solution]

Hi @Michael Robinson -- Welcome to the Atlassian Community!

As Laurie described, there is no built-in way to do that yet.

One possible workaround uses knowledge about how mentions are implemented, allowing searching of all text fields.  Please note this is not just the comments field.

To do this...

• mentions are implemented using the account id value for Jira Cloud, and we may use that knowledge to find them in text fields
  • [~accountId:user's account id]
• first, find the user's account id value
  • create a JQL search such as: assignee IN (Michael Robinson)
  • when you finish typing in the user name, it will be replaced with the account id
• now that can be searched with JQL:
  • text ~ "user's account id"

Kind regards,
Bill

[Valeriia_Havrylenko_SaaSJet]

Hi @Michael Robinson  👋 

I understand your need to filter issues based on where you've been mentioned—unfortunately, Jira’s built-in filters don’t support this functionality directly. However, there is a solution that can help you achieve exactly what you’re looking for.

You might want to try the Mentions Dashboard add-on, which is designed to track and display mentions across your projects. Here's how it can help:

1. Automatic Mention Tracking: The app automatically collects all mentions (whether in comments or descriptions) across issues, so you don't need to manually search for them.

2. Customizable Filters: You can filter mentions by issue type, project, or by the person mentioned, making it easy to focus on the most relevant communication.

3. Centralized View: With everything organized in a single dashboard, you can track all the places you or your team members are mentioned without missing a single notification.

This could save you tons of time and ensure that no important mentions slip through the cracks. You can learn more about it and give it a try here: Mentions Dashboard for Jira.
App developed by my team.

I hope you find this helpful 🚀

[Bill Sheboy]

Hi @Valeriia_Havrylenko_SaaSJet 

As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see:

Atlassian Community online guidelines | Marketplace + Solution Partners | App Central

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723

Kind regards,
Bill

[Valeriia_Havrylenko_SaaSJet]

@Bill Sheboy thank you for your attention! I've already fixed my mistake.