Is there away to populate "newly created Jira tickets" with set information? such as DoD.

[Gemma FRENCH]

I am wanting every ticket created to have the Definition of Done populated.

Is there a way to automatically get this to be populated every time someone clicks “create” for a new ticket?

I do not want to manually add the list to every ticket made as this will take too much time.

I am in a company managed project.

[Oleksandr Siryi_Railsware_ · Accepted solution]

Hey, @Gemma FRENCH 

Checklist apps seem like a nice fit for what you want to achieve. 

You can create global or project checklist templates for Definition of Done (or any other recurring contexts) and apply them automatically to new issues of a certain issue type. Smart Checklist is also integrated with Automation for Jira so you can add a DoD checklist based on field value, etc. 

[Gracjan Wesołowski _HeroCoders_ · Accepted solution]

Hi @Gemma FRENCH 

you can try using a third-party checklist app to achieve this.

I can recommend you our Issue Checklist for Jira. app, which allows you to create checklists inside of the issue view. Please find below what it might look like:

 

In your case, you can create a Checklist Template and set it as default for desired issue types. Thanks to that option, the specific checklist will be automatically added when a new issue is created.

If you like, you can schedule a demo with us where we could show all of the functionalities, together with your example.

If you agree, you can schedule a meeting here.

Cheers!

Gracjan

[Trudy Claspill · Accepted solution]

Hello @Gemma FRENCH 

For custom fields a Jira Administrator can create Context configuration to set a default value for a field. Each Context can be configured to apply to 1..n projects and 1..n issue types in the specified projects.

For more information refer to

https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/

[Jarosław Solecki _Deviniti_]

Hi @Gemma FRENCH , 

you can use different third-party plugins. Checklist seems a good solution for DoD but I can also recommend my team plugin - Dynamic Forms for Jira.

It allows you to set Default Value for most of the native fields. For example description field. You can add the DoD there or set a template for a proper fill of your requirement.
You can also use some variables there and show/hide fields using field conditions. 

Let me know if you need any help with that. 

Cheers, 
Jarek