Is there documentation explaining the various issue types and best practices?

[Julie Carter]

Is there documentation explaining the various ticket types and best practices?

[Cristian0791]

Hi Julie,

You can find more about issuetype in this youtube video:

https://www.youtube.com/watch?v=GSWDcc-Euw8

Hope this helps

[Prachi Bolar]

Hi @Julie Carter ,

Welcome to community :) 

Please find the document that could help you here : https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/ and also refer to the product guide : https://www.atlassian.com/software/jira/guides/getting-started/introduction#what-is-jira-software

Thank You,

Prachi

[Michael Yaroshefsky - Visor for Jira]

Hey @Julie Carter welcome to the Atlassian Community.

A good place to start is: 

https://www.atlassian.com/software/jira/guides/issues/overview

I'd also recommend looking up Atlassian University, it's free and a comprehensive program to get started with Jira.

Keep in mind that Jira is very flexible, and many users configure their Jira instances to use different issue types, ticket types, and other Jira building blocks in very different ways. It really depends on your processes and workflows, but getting a grounding via Atlassian Community and other official resources will really help.

Hope that is useful!

Mike