Issue Creating Case due to No Field Due Date Option

[Karl Godinez]

Hello,

I am trying to create a case for inaccuracies on a website, but it is not allowing me to create the case because I have nowhere to put field due date.

There is no line for this when I am making the case. When I try to create the case, it gives me an error saying "Field Due date is required." but there is nowhere to fill this out. 

[Piyush Annadate _ACE PUNE Community Leader_]

If above mentioned is correct, can you.check if you've that field in hidden section of create screen. Visit create, and untick hide unused field.

[Carlos Garcia Navarro]

Hi @Karl Godinez ,

Welcome to the Community!  Do you use a company-managed project? If so, did you check in the corresponding field configuration? You could make the field optional if you don't want 'Due date' be required (https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-a-field-configuration/):

Or if you want the field to be required, did you check if it's been added to the corresponding screen? (https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/)

If you use a team-managed project, this documentation can help: https://confluence.atlassian.com/jirasoftwarecloud/customize-an-issue-s-fields-in-team-managed-projects-951392551.html