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Issue collector form misbehaving after Submit clicked

Philip Colmer
Philip Colmer
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May 15, 2020

I'm trying to use an issue collector. The basics are working - the user provides the feedback, clicks on Submit and a Jira issue gets created.

However, the form just sort of "fades out" and it isn't at all clear that the submission has succeeded. As a user, you are left wondering what to do other than just click on Close.

Looking at the network traffic, it looks like a POST operation takes place, sending the data from the feedback form, and the reply looks like this:

<html><body><textarea>{"key":"MKTG-1389", "url":"https://servicedesk.linaro.org/browse/MKTG-1389"}</textarea></body></html>

but nothing is getting displayed on the form.

 

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Matt
Matt
Contributor
August 21, 2020

You don't get a success message in green notifying you that it will close itself in 5 seconds?

 

 

Annotation 2020-08-21 095120.png

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Philip Colmer
Philip Colmer
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September 1, 2020

I don't remember seeing that. To be honest, I've been having so much trouble with trying to get the issue collector to work that it has become an on-again, off-again type of project, so I cannot clearly remember where I've got to with it now.

I'll resurrect it and see what it does now.

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Sally Lo
Sally Lo
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June 3, 2020

I've been encountering the same issues lately. Is there anything to do with recent JIRA updates? Or Javascripts? Would like to know how to solve this as well.

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Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
8.5.1
TAGS
AUG Leaders

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