Issue is marked as fixed after reopen

[Maya Zimmerman]

Created a task with several subtasks. One of them was put on resolved and a green checkmark appeared on the main task site (correct).

But: after changing the status back to new, the check mark still remains.

[Nic Brough -Adaptavist-]

Does your workflow blank out the "resolution" field when you use "reopen"?

[Maya Zimmerman]

What do you mean?

[Nic Brough -Adaptavist-]

Exactly what I said. Look at your workflow. Does it clear the "resolution" field when you use the "reopen" transition from "resolved" to "new"? The tick-flag comes from that field.

For more info on workflows and a better explanation that I can give, see https://confluence.atlassian.com/display/JIRA/Configuring+Workflow

[Maya Zimmerman]

When you change the Status, you have the possibility to also change the resolution. If you don't change the resolution it seems to change automatically.

But now I see: When you change to Status "Back To To Do", then you have the possibility to have the resolution "Done". That does not match,

[Nic Brough -Adaptavist-]

On a re-open transition, you should make sure it uses a screen (or doesn't have one at all) that does not include resolution, and clear it with a post-function.