Issue outgoing mail

[SUPPORT SFCWR]

hello,

We have in issue with send mail test :

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.MessagingException: Could not convert socket to TLS;
nested exception is:
java.io.IOException: Can't verify identity of server: 192.168.99.3
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:222)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:174)
at com.atlassian.jira.plugins.mail.webwork.SendTestMail.doExecute(SendTestMail.java:95)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138)

thanks you for your helps

Regards

Majdi

[Quoc Nghia, TRAN]

Hi,

Have you enabled TLS/SSL (check True/Using)?

Try it for you.

[SUPPORT SFCWR]

Where can i check if it's true or false ?

[Quoc Nghia, TRAN]

Refer to JIRA Administration - System - Outgoing Mail.

[SUPPORT SFCWR]

yes, it's true

[SUPPORT SFCWR]

Even the TLS is true (checked), we still have the same problem 

[SUPPORT SFCWR]

hello,

you don't have other solution for solve this issue?

regards,

[Nic Brough -Adaptavist-]

The solution is correct configuration of the mail server, possibly on the email server side, but mostly you'll find there's something wrong on the Jira side.

With the TLS tick box enabled, please also try the protocol as "secure smtp".

If that does not help, then the I would want to be checking the logs while clicking "test" on the smtp settings.