Issue remain opened although marked as DONE and Resolved

[Vital Kravitz]

we're manually switching issue statuses, 
when trying to "complete" a sprint - the prompt message says;

"the sprint contains open issues"

we didn't encounter this problem before, and we can't figure out what we did to cause this issue.
has anyone successfully dealt with this?

[John Funk · Accepted solution]

Hi Vital - Welcome to the Atlassian Community!

Are you sure the issue is in the last column on the board? Are there any open Sub-tasks under the issue? 

[Vital Kravitz]

nope, i've verified all possible options.

my solution has indeed solved this issue for us.

[John Funk]

What was your solution? 

[Vital Kravitz]

***resolved***

I've set the "APPROVED" column as the left-most column

(in project settings > columns and statuses) 

[John Funk]

Right - perfect!

[sekhar reddy]

Hi @Vital Kravitz 

Did you checked the resolution of the Issue?, try query the sprint issues and check the issue that has been open resolution.

[Vital Kravitz]

i did,

***resolved***

set the "APPROVED" column as the left-most column

(in project settings > columns and statuses) 

[sekhar reddy]

Search the sprint Issues in JQL and find the Issue which is not completed.