Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Issue search causes “JIRA server could not be contacted, this may be a temporary failure..."

Jason Saunders January 26, 2023

I have got an error window stating "This may be a temporary glitch or the server may be down." when I do an issue search. To be clear, this is the search from the "Issues" dropdown menu in the main navigation. Then check a project from the "Projects: All"  dropdown and click the "Update" button. As far as we know, nothing has changed in the environment.

6 answers

1 vote
Augusto Leite Pinte De Carvalho February 3, 2023

For us Palo Alto was blocking requests for 'QueryComponent!Default.jspa'.

https://jira.atlassian.com/browse/JRASERVER-74757

It has been solved by the network team.

0 votes
Krzysztof Bartosiewicz February 1, 2023

I raised on official support ticked and got reference to this topic The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. | Jira | Atlassian Documentation In fact we have a polish language instance and are using Field Security Plugin. Are you also using this plugin and some translations?

0 votes
Amber Howington
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 1, 2023

Mine has also been doing this for over a week. Thought it was an issue with my work's server updates, but turns out it is a JIRA problem. 

0 votes
Krzysztof Bartosiewicz February 1, 2023

We have the same problem both on PROD (8.20.13) and TEST (9.4). Problem also with changing type when searching in basic mode. The difference is that in 8.20.13 we get the message after choosing project/type immediately and on 9.4 the error shows after clicking search.. Any ideas?

0 votes
Burak Çetin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 30, 2023

Were you able to figure out where the problem originates from? We have the same error

0 votes
ML
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2023

We see the same error. Was there on Jira 8.22.6 and also now on 9.4.2.

Search for issue (Basic Search). Searching for a project. When clicking one of the 
drop down project the error message pops up.

Suggest an answer

Log in or Sign up to answer