Issue with Tempo access

[Caroline Hooper]

Hi

We are finding it difficult to access Tempo from various areas across our business is their a known issue?

If so what is the timeline for resolve?

Thanx

Caroline

[Ólöf Kristjánsdóttir {Tempo} · Accepted solution]

Hi Caroline - the Tempo team is investigating the issue. You can follow and subscribe to updates on our status page here: https://status.tempo.io/

Let me know if you need further information!

Best,

Ólöf, Tempo team

[Alexey Klyovka]

Hi Ólöf,

Same issue here, Tempo is not loading.

Even https://status.tempo.io/ page is not working, so I cannot track any updates. What's the timeline to resolve the problem to access Tempo?

[Ólöf Kristjánsdóttir {Tempo}]

Hi Alexey - that is strange. The issue was resolved yesterday and the status page is up and running. Would you mind issuing a support ticket with our support team so they can investigate further? 

If you want to issue a support ticket, you can do so here: https://tempo-io.atlassian.net/servicedesk/customer/portal/6

I recommend you include information such as whether you are on cloud or server and whether this problem is affecting only you or all teams at your organisation. 

I hope the issue gets resolved quickly for you, the support team will be more than happy to help.

Best,

Ólöf

[Alexey Klyovka]

Hi Ólöf,

Thank you. I've opened a ticket. Hope to get problem resolved soon.

[Ólöf Kristjánsdóttir {Tempo}]

Perfect - thank you!

[Tom O'Connor · Accepted solution]

I'm also having this issue. Looking at status, request time has blown out in the last few minutes/hours: https://status.tempo.io/#