Issue with Validator Esign Permissions in Jira

[amit_bakst]

Hi All,

As an admin in Jira, I have assigned a role that requires a specific group’s signature during a particular transaction. The user trying to perform the transaction is indeed part of the designated group, but this does not allow him to change the status. I would appreciate any advice or assistance.

[Carlos Garcia Navarro]

Hi @amit_bakst ,

If you're using the eSignature plugin, it seems like you can also contact their support team:

https://marketplace.atlassian.com/apps/1221581/esign-electronic-signatures-for-jira?tab=support

[amit_bakst]

Hi @Carlos Garcia Navarro 
Thank you, I will contact the ESign support.

[Chris Cairns - Digital Rose]

Hi @amit_bakst ,  I work with the eSign for Jira vendor (Digital Rose) and we would be happy to help troubleshoot the custom signature validator.

As @Carlos Garcia Navarro suggested,  please create a support request so we can exchange some details and get screenshots of your private signature data.    This is a direct link to the support portal:  

• Customer Support - Raise a request - Jira Service Management

Regards,
Chris

[amit_bakst]

Thank you, @Chris Cairns - Digital Rose 
I created a support ticket

[Nikola Perisic]

Hello @amit_bakst 

I see that you are using eSign, which I am not familiar with. How does Jira recognise when the signature has been added? Is there some field that they need to fill? - referencing the approval screen. 

[amit_bakst]

Hi @Nikola Perisic 

Once you connect the plug-in to Jira, you can add signatures to tickets. I can't explain how Jira recognizes the signature behind the scenes, but you get a pop-up screen to sign.