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Issues disappeared after restart of Jira

Dirk_Baekelmans April 20, 2020

This weekend due to a power-cut, my server was down and all virtual machines, including the one running Jira was down.

After restarting the virtual machines, I first received the error that Jira couldn't start due to a lock.  When searching on the community, I found that I had to delete following files and directories, which I did :

  1. /opt/atlassian/jira/work/catalina.pid
  2. /var/atlassian/application-data/jira/.jira-home.lock
  3. sudo rm -rf $JIRA_HOME/plugins/.osgi-plugins/felix

After several times trying, Jira started again, BUT : all the issues are gone !

I receive the following error when asking issues assigned to me :

Jira-error.jpgHowever, in the Issues-menu, they are still listed, as screenshot below shows :

Jira-error-2.jpg

Also during login, I receive this same error :

Jira-error-3.jpgCan you please help me to recover my issues ?

 

Thank you very much,

Kind Regards,

Dirk

 

1 answer

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Sebastian Krzewiński
Community Champion
April 20, 2020

@Dirk_Baekelmansdid you try perform full reindex?

 

Regards,

Seba

Dirk_Baekelmans April 20, 2020

@Sebastian Krzewiński I did try it, but it failed immediately, and not only issues were gone, also Projects and Dashboard were missing.

I installed the new plugin atlassian-universal-plugin-manager-plugin-4.0.13 and now Jira even doesn't start anymore :

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.IllegalArgumentException: Root page 'com.atlassian.jira.gadgets:dashboard-page' does not exist!

 it's completely messed up 

Dirk_Baekelmans April 20, 2020

Good news ! All issues solved, thanks to the information on this page below, Jira starts again, and alle project, dashboards and issues are back ! This is the holy grail :

https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-server-startup-failed-error-394464512.html

Like Sebastian Krzewiński likes this

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DEPLOYMENT TYPE
SERVER
VERSION
8.5.4
TAGS
AUG Leaders

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