It is not possible to assign new tasks to users.

[Zahra]

It is not possible to assign new tasks to users. 
This problem has only recently occurred to me. I used to easily assign every task I created, but now it only shows my name when I want to assign a user.

Please help me sooner. And tell me why this problem has arisen now?

[Shannon S]

Hello @zahra bavi behbahani,

Welcome to Atlassian Community! It's nice to have you. 

Could I have a look at your project's permission scheme? 

1. Select the Jira icon (, , , or ) > Jira settings > Issues.

2. Select Permission Schemes to open the Permission Schemes page, which displays a list of all permission schemes in your Jira system and the projects that use each scheme.

3. Locate the permission scheme you would like to update, and select Permissions in the Actions column to view the scheme.

On that page, look to see which roles are granted the following permissions:

1. Browse Projects
2. Assignable User

Whichever roles have been granted those permissions, let's make sure the users you need to assign the issues to are in those roles. Have a look at Managing Project Role Membership for details on this.

1. Go to your project and click Project settings. 

2. Select People (or Access if it's a next-gen project.)

If you're continuing to have any issues, please share with us screenshots of your permissions for that project, and then any users you are trying to add along with their roles. You will want to censor any private data, but just let us know which lines in the screenshot correspond to the users you are having issues with.

Regards,

Shannon

[Shannon S]

One more note; if you're not able to assign issues to ANYONE, it may be that you don't have Browse Users permission.

This can be seen in the Global Permissions page.

1. Choose the Jira icon (, , , or ) > Jira settings > System.
2. Click Global Permissions.

Regards,

Shannon

[Zahra]

I have all the permission

[Zahra]

None of the users are on the list

[Zahra]

I use the free version and do not have access to create specific permissions for the project

[Zahra]

Did you do an update from yesterday to now? Because until yesterday we had no problem

[Zahra]

Anyone with access to wbs-nl can access and administer the project

[Zahra]

On that page, look to see which roles are granted the following permissions:

1. Browse Projects
2. Assignable User,

please check this information

@Shannon S @Cristian Ionescu  

[Shannon S]

Hi Zahra,

To confirm, we have not made an updates that would remove someone's permissions like this.

The screenshots you sent are not from the relevant screens. Also, you do not need to have access to create specific permissions for the project; you can do this with a free site. We just need to see what the current permissions look like.

What we need to help you troubleshoot is the following:

1. Choose the Jira icon (, , , or ) > Jira settings > System.
2. Click Global Permissions under Security.
3. Check the permissions for Browse users and groups. Save a screenshot of what's listed under Users/Groups next to that.

4. Next, select the Jira icon (, , , or ) > Jira settings > Issues.

5. Select Permission Schemes under Issue Attributes to open the Permission Schemes page. 

6. Click Permissions next to the Default Permission Scheme

7. Show us what the current permission scheme looks like, especially for Browse Projects, Assignable User, and Assign Issues.

This should give us enough information for now, but we can dig further if this doesn't help me to resolve your issue.

Regards,

Shannon

[p.monfared]

1. Check the permissions for Browse users and groups. Save a screenshot of what's listed under Users/Groups next to that. @Shannon S 
   
   

[p.monfared]

@Shannon S 
7. Show us what the current permission scheme looks like, especially for Browse Projects, Assignable User, and Assign Issues.

[Shannon S]

Apologies, Zahra! I hadn't seen your last screenshot when I wrote my last reply because it looks like you were composing your reply at the same time.

Thank you for providing that. I still wanted to see your Global Permissions page, but I think now it might be related to this issue that we resolved about 30 minutes ago:

• Jira Core Status: User Search Degradation 

Could you tell me if you're still encountering the issue right at this moment? If so, I would still like to see your Global Permissions page.

Regards,

Shannon

[Zahra]

We use next-gen project and still have this problem

Global Permissions page

@Shannon S 

[p.monfared]

@Shannon S What we do??!!!

[Shannon S]

Hello @zahra bavi behbahani, @p.monfared,

There were a few separate incidents yesterday regarding user search (all can be seen on jira-software.status.atlassian.com). The last incident was resolved about 9 hours ago.

Can you give it one more check on your site and let me know if you're still facing the issue?

Regards,

Shannon   

[Cristian Ionescu]

Hi Zahra,

You can have multiple causes:

1.Persons are not any more in project list of Peoples

2.Persimmion scheme was changed

3.User have no more Jira Licenses Software or Service desk

[Zahra]

None of the above has changed in my project. I have another account that has exactly the same problem now.
https://razban.atlassian.net/

This is my list of users

[Cristian Ionescu]

I see that you have 2 category.

a) With invitation Pending

b)without invitation pending

Can you assigne an issue to category 2 of users?

[Zahra]

No I can not

[Zahra]

Until last night, I could assign both category to these users

[Zahra]