It's possible to do an automatic transition form DONE to CLOSE based on time?

[David Villaumbrales]

It's possible to do an automatic transition from DONE to CLOSE based on time that the issue was DONE.

For exemple:

If the ISSUE-123 was DONE a month ago then CLOSE it

[Syauqi · Accepted solution]

Hi David,

It is possible if your project is using JIRA Service Desk when combining the SLA and Automation feature.

I've found a similar post and managed to tweak to meet your request and which should end up similarly as follows: 

1. Setup your SLA: 

2. Create new Automation to transition the status to close.

In case you're not on JIRA Service Desk Project, there's no easy way I'm afraid. According to the answer on the post here: Jan 22, 2013:

run an external service in your servers whic can pull the data using REST (search api) get the results and perform the transition on those issues automatically.

Hope this helps

Cheers, syauqi

[David Villaumbrales]

Thanks for the answer Ahmad, unfortunately we aren't using JIRA Service Desk