Items are setting to resolution done and getting disappeared

[Tanu_Bhandari]

Hi Team, we have noticed that overtime few Jira tasks not set to done status yet are automatically setting to resolution as done and hence disappearing from the board. How can we resolve this issue.

[Marc Jason Mutuc]

You need to check the configuration of your board. It might not be include resolved issues.

[Trudy Claspill]

Hello @Tanu_Bhandari 

What type of project does this concern? Get the project Type information from the View All Projects page under the Projects menu.

Is this on a Scrum board or a Kanban board?

On some board types, for some project types, issues considered "complete" may be automatically hidden from view after a certain period of time. This does not occur on Scrum boards, only on non-Scrum boards.

When you can tell us the project type and board type we can begin to assess why issues might disappear from the board and discuss if that can be prevented.