JEMH: Mapping a Profile for all projects in the Jira

[Богдан Кожухов]

Hi Community,

I'm trying to make a simple automation that adds a comment to a issue if a user replies to an email from a system account.

I created a Profile in which I configured the handler to the system account email. This works for projects that are specified in Project Mapping.

I did find an option in the Profile configuration that would expand the context to all projects in the Jira. A project can only be added manually. If a new Jira project is created, then the Profile in JEMH will have to be edited manually.

How to make the Profile work for all projects in the system?

Jira 9.12.13 JEMH  4.2.13

Thank you!

[Ryan Clifton · Accepted solution]

Hi @Богдан Кожухов

> I'm trying to make a simple automation that adds a comment to a issue if a user replies to an email from a system account

By default (within JEMh 4.2.11+) JEMH profiles will only allow commenting on issues if that related Issue's Project has a Project Mapping within the Profile. With that said, if you would like to allow commenting on any issue in any Project then you can disable Subject Issue Keys limited to Mapped Projects within Profile > Email > Pre-Processing. 

If disabled and there is no Project Mapping for the related Project then the comment specific features in the Default Mapping will be applied during processing.

> How to make the Profile work for all projects in the system?

The purpose of Project Mappings is to allow Project specific configurations based on certain scenarios, these scenarios are configured using Project Mapping Rules.

Due to the nature of Project Mappings requiring Project Mapping Rules it means that it may not be possible to use the one Profile with all Projects for issue creation.

If you require any more information I would recommend contacting the App Vendor (The Plugin People) by either emailing support@thepluginpeople.com or by using our Customer Portal

Regards,

Ryan (Plugin People Employee)

[Богдан Кожухов]

Thank you, this solved my problem!

[Florian Bonniec]

Hi @Богдан Кожухов 

I do not have hand on this app on my side but did you try to inspect what happen with the console when you add a project ? Maybe it call an endpoint you can use to create a Script listener that will call this endpoint at each project creation.

Regards