JIRA + CROWD - CROWD

[Sal Ingrilli]

I have a JIRA backup from a JIRA system that was running with CROWD.

I got the JIRA backup restored but I am not running CROWD anymore, and when I try to login into JIRA, I get the exception below.

How can I create a JIRA user to access the system?

Running JIRA 7.7.0 + PostgreSQL 9.6.14-3.

com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:945)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:87)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.crowdServiceAuthenticate(JiraSeraphAuthenticator.java:75)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:49)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:88)
... 33 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 23 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.UnknownHostException: crowd.myhost.com
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:928)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1323)
at java.net.InetAddress.getAllByName0(InetAddress.java:1276)
at java.net.InetAddress.getAllByName(InetAddress.java:1192)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:359)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.client.cache.CachingExec.callBackend(CachingExec.java:593)
at org.apache.http.impl.client.cache.CachingExec.execute(CachingExec.java:270)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.executeCrowdServiceMethod(RestExecutor.java:574)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:413)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.authenticateUser(RestCrowdClient.java:162)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.authenticate(RemoteCrowdDirectory.java:208)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticateAndUpdateInternalUser(DbCachingRemoteDirectory.java:272)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticate(DbCachingRemoteDirectory.java:183)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:311)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:198)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:75)
... 107 more

[Sal Ingrilli · Accepted solution]

This worked:

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

When they say "confluence", assume it means "jira".

I only executed steps 1-6, repeated here for your benefit:

1. Stop Confluence.
2. Edit <installation-directory>/bin/setenv.sh or setenv.bat and add the following system property, replacing <your-password> with a unique, temporary password. 

-Datlassian.recovery.password=<your-password>

See Configuring System Properties for more information on using system properties.

3. Start Confluence manually (don't start Confluence as a service).
4. og in to Confluence with the username recovery_admin and the temporary password you specified in the system property. 
5. Reset the password for your existing admin account, or create a new account and add it to the appropriate administrator group. 
6. Confirm that you can successfully log in with your new account.

Good luck.

[Dave Theodore [Coyote Creek Consulting]]

Atlassian has a doc for that.

[Sal Ingrilli]

Dave,

Right at the top of that article it says:

"Use this document if you are unable to log in to Crowd as administrator. The most common reason for using these instructions is if you have lost the administration password or administrator account for your Crowd site."

Nowhere I see "JIRA" listed.

I am trying to login into a JIRA instance that has been detached from CROWD.

I am not trying to login into CROWD.

What do you think?

[Sal Ingrilli]

Anybody?