JIRA Integration with Salesforce

[Jonathan Kim]

I need to see which tool would be best for integrating with Salesforce.  I have already seen the use of the Connector by ServiceRocket.  Is this the most recommended tool for integrating JIRA with Salesforce?

Who can I contact at JIRA?

[Syed Majid Hassan -Exalate-]

Hi @Jonathan Kim

There is a whole variety of connectors out there to sync the Salesforce platform to Jira, but the effectiveness of any connector totally depends on your specific use case. This is particularly true of Salesforce as it has a plethora of entities and user defined items which need to be taken care of. The recommendation would be to use a tool which is both easy to use and set up, yet packs a punch when it comes to flexibility and power.

Please review Exalate addon and install it on both sides (SF + Jira).. You can quickly set up a trial license and test the product out fully for 30 days. If you need any assistance to get up and running, or just want to see the product in action, please feel free to book a demo.

Happy syncing!

Cheers

Syed

[Shubham Gupta]

Hi @Jonathan Kim 

There are multiple products available on Atlassian and Salesforce AppExchange Marketplace for Integration Salesforce and Jira.

Try - https://marketplace.atlassian.com/apps/1224135/sinergify?tab=overview

I Hope it helps!

[Diana_Architect_ZigiWave]

Hi @Jonathan Kim 

My name is Diana and I am a solutions architect at ZigiWave. I believe it all comes down to your use case and needs. The best tool would be the one that helps you - saves you time and efforts, and solves even the most sophisticated troubles you're facing.

You may check ZigiOps. It's an easy to use, no-code integration platform that allows to customize the fields of data you want to transfer from one of the integrated systems to the other - issues, cases, comments and attachments and syncs them in real-time. It reads the schema dynamically and can transfer any fields.

You can always give it a try and book a technical demo.

[varun singh]

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[Hannah Humbert - Simpla Workflows]

Hi @Jonathan Kim ! What part of Salesforce are you looking to sync to Jira (deals, tasks, tickets, etc.)? Unito offers a two-way sync with Jira and Salesforce that might suit your needs.

[Cristobal Maulén]

Hi @Jonathan Kim,

I hope you are having a great day! Cris here from ServiceRocket.

Glad to hear you have seen our Connector for Salesforce & Jira! In case you have not had a demo with us yet, we would like to offer one in case you are interested. We will be more than happy to show you how our Connector works and how it looks like. During the call, we can also discuss about your use case and see if our Connector properly fits your needs.

One thing we can mention right away is that our Connector has plenty of room for customization, if there is anything that we can help you with in regards to our Connector please do let us know. We've got your back!

Note: please feel free to send an email directly to this address apps.support@servicerocket.com and our support team will be there for you

[Jonathan Kim]

Hello Cristobal,

Thanks for your reply.  Yes, I have seen the demos of the Connector by ServiceRocket.  It's pretty neat.

Do you have the pricing info?  I see that it's $10 per 10 users per month.  Is this true?

Also, I see there are many other tools that connect JIRA with Salesforce.  What would the main advantages to use your connector over others?  Can you elaborate a little?

Thanks.

[Cristobal Maulén]

Hello Jonathan,

Regarding the pricing information, you may want to refer to this link for the details:

• https://marketplace.atlassian.com/apps/1214214/connector-for-salesforce-and-jira?tab=pricing&hosting=cloud

You will find examples and also perform some calculations to know the exact amount it will cost.

The main advantages of our Connector, as previously mentioned, is that you can customize the way it works either from the Jira side or the Salesforce side. We have seen our customers achieving very specific use cases for selective and automatic Jira issue creation for example, including conditions and custom configurations. It also supports the classic view and the lightning experience from Salesforce.

As indicated in our previous update, feel free to reach out to our support team for anything you may need during your evaluation period in case you decide testing our Connector, we've got your back!

[G subramanyam]

Hi @Jonathan Kim welcome to the Atlassian community.

Here's the list of plugins you can explore for Jira and Salesforce integration based on your requirements.

[Jonathan Kim]

Hi Subramanyam,

When I click on the link, a blank page shows up.  Also, is there anyone at JIRA I can speak to? It seems everything is all links and docs, but no real person.

[Jonathan Kim]

Hi Subramanyam,

I clicked on the link in the email from you, and it now show a whole bunch of Plugins.  I will explore.

Which one do you think is the best and why? Are there any evaluations on these Plugin tools for JIRA/Salesforce?