JIRA Service Desk is not licensed

[Christopher Cheng]

I have upgraded my Jira to version 8.1.3 (latest). After installing servicedesk with a trial license, I created a new project named "ITHELP",

However when I click on 

https://jira.mydomain.com/servicedesk, it says "JIRA Service Desk is not licensed"

I have already tried to

1) Perform JIRA indexing
2) Run the JIRA Database Integrity Checker and apply the fixes
3) System -> Administration -> Applications > Application Access > JIRA Service Desk
jira-administrators
jira-servicedesk-users
4) Restart Service Desk

[Marco Brundel]

Hi @Christopher Cheng ,

A few questions/points:

1. Which version did you update to? You indicate the latest, but that is not 8.1.3. Do you mean 8.13.0?
2. If you look at versions & licenses (jira.mydomain.com/plugins/servlet/applications/versions-licenses) until when is the license from JSD valid?
3. Do you have cleared the browser cache?
   
4. Do you read https://confluence.atlassian.com/jirakb/the-error-jira-software-service-desk-is-licensed-but-not-currently-installed-is-shown-in-the-versions-licenses-page-974374058.html?

regards, Marco

[Christopher Cheng]

HI Marco,

1. Yes, it is version 8.13.0

2. it says "Trial expires: 23/Nov/20"

3. I used Chrome and I clicked "Privacy and security > Clear browsing data"

4. I have cleared the plugins in /var/atlassian/application-data/jira/plugins/installed-plugins and reinstalled jira and servicedesk

Still it is the same error

[Nic Brough -Adaptavist-]

Indexing and cache data have no effect on licencing. 

Can you go to "managa applications" and check what licences you have in there?  There could be up to three, in different places (Core, Software and Jira Service Desk).  You say you have a trial licence expiring 23rd November, but not which application it is for.  This screen should tell you.

[Christopher Cheng]

Service Desk 4.13.0
Trial Expires: 23/Nov/20

Jira Software 8.13.0
Trial Expires: 23/Oct/21

Jira Core 8.13.0
Trial Expires: 23/Nov/20