JIRA - Update a Status after no response from user

[Bill Davis]

Is there a way in JIRA to automatically escalate a JIRA to another status if certain conditions are met that would normally make this JIRA a 'Hot' Issue?

For example we have a workflow that has the first step set to be 'Awaiting Review' and if this has not been reviewed after 24 hours, then we want to notify another user (their manager) to review the issue. Normally the user would hit a transition link in the workflow to 'Review' the issue and move it to the next stage, but we want to have an automated transition to move this into another stage if this does not happen after 24 hours.

Is this possible and if so, how could we do it?

[MinC · Accepted solution]

This is quite similar to the Jelly scripts used by Atlassian's support system. Feel free to refer to this page as a guideline and modify the functionality according to your requirement:

http://confluence.atlassian.com/display/JIRA/Jelly+Escalation

[Bill Davis]

Thanks Min, I was hoping that a plugin would be avaialble to allow this to be done without any custom Jelly scripts, thanks for the feedback.