JIRA application Link with Crucible - "The Remote application is not able to connect to..."

[Eva]

I had success in the past of connecting from crucible to our test JIRA site. but since my project move JIRA to production, we use https instead of http, so when i tried to add an application link I am getting this error:

The Remote application is not able to connect to 'PROD'(JIRA) by using the URL 'https://www.<EXAMPLE>.com'.

We check teh firewall (using linux), the logs and we try with and without the port, nothing is working.

Thanks!

[Eva · Accepted solution]

figured that out . the base URL has to match b/w JIRA + Crucible. Once the base url of crucible match with the IP i put for JIRA, the error went away

[ohmkaar kambhampati]

I ran into similar issues. However, this time I missed proxy settings rather than base URL mismatch.

proxy settings needs to be added to catalina.properties file

[ohmkaar kambhampati]

I ran into similar issues. However, this time I missed proxy settings rather than base URL mismatch.

proxy settings needs to be added to catalina.properties file