JIRA creation email notification modification

[Keith Howard]

Using Jira 5.2.11

Currently when we create a Jira the email header contains the Action / Jira #/ Summary

The body of the email contains a link to Jira / Issue Type / Assignee / Components / Created / Description / Project / Priority / Reporter

Because our illustrious staff practically refuses to go into Jira, because it's painstakenly difficult for them, is there a way for the body to also include the Custom Field 'Customer' which uses a User Picker and 'Phone' which uses a Text Field (<255 characters)?

Thank you

[RambanamP · Accepted solution]

check here to include custom field on email templetes

https://answers.atlassian.com/questions/195059/in-the-jira-velocity-email-templates-how-can-i-show-the-display-names-for-userid-s-stored-in-custom-fields?page=1#comment-198528

and check the atlassian knowledge

https://confluence.atlassian.com/display/JIRA042/Adding+Custom+Fields+to+Email

[Keith Howard]

Thank you for that quick response. I had a feeling this may be the route.