JIRA doesn't send an invite to the email

[Serhii Kholin]

I have a problem

I am an admin of JIRA Software account for my company and G Suite account.

1. I have created new G Suite account <email> 
2. Then I have created an account in JIRA for this email address
3. My college sign-in to g suite account sometime later and doesn't find the invitation from JIRA 

Now I am trying to resend him the invitation, and JIRA said it did it but invitation doesn't appear in the G mail account. 

The same problem with another email address ...

Please, tell me what I did wrong?

[Gabriel Senna]

Hi Serhii,

This issue will require some further investigation.

For this reason, I opened an ticket for you to receive support.

You can access it:

here: https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-395846

[Serhii Kholin]

Thanks. I am ready to provide additional information.