JIRA emails on behalf of my domain?

[Ingo Riehl]

Hi everybody,

I tried to set up our JIRA web instance according to this document: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html Testing it with https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html was successful.

Under POP-/IMAP-Mailserver, inside the email settings of the admin menu, I gave JIRA an Office 365 email account to work with. Testing the connection to the account was successful. There is no other email account set up in this category.

I created a mail handler, named it Comments, and connected it to the above mentioned mailserver. Paramaters are set to:

createusers=false,senderEmail=no-reply@new-company-name.atlassian.net,stripquotes=true,bulk=ignore

There is only this one entry beneath Mailhandler.

Still, when I send a test mail, I will receive it from:

bounce@spemail-us.atlassian.net on behalf of my.user.name <jira@old-company-name.atlassian.net 

This only happened after I successfully activated DKIM, alongside SPF, for our company domain. Before that, mails from JIRA came through with no-reply@old-company-name.atlassian.net

Note: The change from the old to the new company name was just an overdue formality I completed, while I was at it.

Can someone please help me? What am I doing wrong?

Thanks in advance and best regards,

Ingo

[Gabriel Senna · Accepted solution]

Hi Ingo,

I sincerely apologize to tell you that you are being affected by a bad behaviour in JIRA, please see the link to follow the process of fixing the bug:

https://jira.atlassian.com/browse/JRACLOUD-69423]

I suggest you watch the case in order to hear about updates on the development cycle.
I also went ahead and linked to this ticket in a private comment to provide more visibility on the bug report.

For more information on how Atlassian approach to the development of bugs, please see the following document: https://confluence.atlassian.com/display/Support/Atlassian+Bug+Fixing+Policy.

[Ingo Riehl]

Thank you for the information.