JIRA hangs at system startup page

[nisheednair]

JIRA hangs at system startup page (http://localhost:5050/startup.jsp?returnTo=%2Fdefault.jsp).  The progress bar stop always at 99% if i refresh the url also.

I am installing JIRA software on my Windows 10 machine.  It hang always at the step "Enter the license".   So.  I restarted the JIRA service and go to urlhttp://localhost:5050,   hangs me at http://localhost:5050/startup.jsp?returnTo=%2Fdefault.jsp after loading addons and hand at 'System startup'  (99% may be at progress bar).

I am installing JIRA using Windows intallation wizard setup.

(Database: Postgresql, jdk 8.*)

Kindly help to resolve this issue.

Thanks,

 

[Suhas P]

@nisheednair How did you solve this? Did you investigate further?

[Luciano Fagundes]

Hi Nisheed

The KB below might be helful for this case:

https://confluence.atlassian.com/jirakb/jira-hangs-at-the-startup-page-937890815.html

Cheers

L.F

[Nic Brough -Adaptavist-]

What does the log say it is doing?

[nisheednair]

As per log,  plugins load is success, database connection and all success and finally it tells JERA instance is ready and use the web url.  But, the browser looks handed and the progress bar shows aproximately 10% remains.  I am installing JIRA 7.4.3 with Postgresql 9.6. Is it due to Java version issue?   I am using jdk8.0.3. 

[Nic Brough -Adaptavist-]

But what does the log say it is doing?  What are the bottom few lines?  Is it not writing anything?  Any errors?

[nisheednair]

[nisheednair]

This is my "atlassian-jira,log"

Last few lines  
   
2017-08-27 18:37:31,149 JIRA-Bootstrap INFO      [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup begun
2017-08-27 18:37:31,154 JIRA-Bootstrap INFO      [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup ended
2017-08-27 18:37:31,248 JIRA-Bootstrap DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.atlassian-whitelist-api-plugin]
2017-08-27 18:38:59,969 hipchat-plugin-tasks-executor-0 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

[Nic Brough -Adaptavist-]

Ah, I've seen this a couple of times.  JIRA is immensely slow to start up, but works fine once it gets there.

I've never found the cause, but if you leave it for an hour, does it complete?

[nisheednair]

I left it for more than 2 hours

[Nic Brough -Adaptavist-]

And nothing else gets written to the logs?

What are the cpu, jira process, disk and memory doing?  Are they active?

[nisheednair]

They are fine.   I had installed JIRA 4.4.4 version sucessfully in this machine.

[nisheednair]

[Nic Brough -Adaptavist-]

"They are fine" tells us nothing.  What are they doing?

JIRA 4 doesn't work with Java 8, but I'm not sure why that matters.

[nisheednair]

Can you please try this url

http://172.110.5.60:8085/startup.jsp?returnTo=%2Fdefault.jsp

[Nic Brough -Adaptavist-]

There's nothing running there.

Could you tell us what the system is doing?

[Pankaj Kumar]

@nisheednair did you resolve this issue