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JIRA incoming mail problem

Nick Onorati
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February 11, 2019

JIRA_Labrequests_Issue1.jpgWe created an incoming mail handler that would Create a ticket in JIRA anytime an email was sent to: labrequests@brightidea.com  (office365 user account).

It seems that after we implemented an SSO application (OneLogin) and then set up a SAML connection between OneLogin and our Office365 environment, the handler has stopped doing what its supposed to do. 

To clarify, all emails once sent to labrequests@brightidea.com that would have normally created a ticket in JIRA, are no longer carrying out the intended action. 

Any help would be greatly appreciated. 
 Jira_Labrequests_Issue.jpg

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Gurpreet
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February 11, 2019

can you contact  atlassian support on getsupport.atlassian.com ?

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