JIRA is Ignoring Changed "forgotpassword.vm" Velocity Template File

[O. Funkhouser]

I would like to modify the "Forgot Password" email in JIRA. Currently, it says:

This user account is managed in an external User Directory and JIRA is not able to update your password.

Please contact your System Administrator if you have any further queries.

I tried to change it by modifying the WEB-INF/classes/templates/email/text/forgotpassword.vm file directly and restarting JIRA, but the changes were ignored.

Here is the changed file:

#disable_html_escaping()

  $i18n.getText("template.user.forgotpassword.reset")

---------------------------------------------------------------------

Using the email address associated with your JIRA account, please send a blank email to special-email-address@example.com to reset your password.
 
Once your new password is received, you may visit https://ldap.example.com/jira to set your password to something easier to remember.
 
Please contact your JIRA System Administrator if you have any further queries.

$i18n.getText("template.user.forgotpassword.lastshowlong", $params.get("password.hours"))

  ${baseurl}/secure/ForgotLoginDetails.jspa?username=$velocityhelper.urlencode($user.name)

#parse("templates/email/text/includes/userdetails.vm")

#parse("templates/email/text/includes/footer.vm")

Help?

[O. Funkhouser · Accepted solution]

I found a solution. Modifying the template.user.cannotchangepassword.reset, template.user.cannotchangepassword.cannot, and template.user.cannotchangepassword.contact fields of the following file meets my needs.

atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/JiraWebActionSupport.properties

Is this the best/only solution?

[Jobin Kuruvilla [Adaptavist]]

Should have worked. What version of JIRA is it?

[O. Funkhouser]

JIRA v6.0.8 Standalone ... running on CentOS release 6.4

[O. Funkhouser]

Any idea where JIRA caches the templates? I know that I usually have to do a "kill -9" when shutting down JIRA. Is it possible that shutdown isn't cleaning up behind itself?

My only other thought is that there is a .jar file with this file in it as well. Are you aware of any such files?

[Jobin Kuruvilla [Adaptavist]]

I asked you the version so that I could try it out. Given that you already downvoted, why bother huh? ;)

[O. Funkhouser]

I apparently misunderstood the purpose of the up and down vote. My apologies.

I am still investigating this issue. If I identify the solution, I will be sure to post the solution regardless. I am going to try a virgin installation of v6.0.8 and see if there a plugin that may be interfering with the template.