JIRA is not responding when trying to do transition.

[ADITHYA_GUTTIKONDA]

One of my workflows is behaving weird. When I am trying to transition issue from its initial status to next status, it is showing the loading page for ever. I checked the catalina logs but didn't find anything. Please suggest a solution. Thanks in Advance. 

[Monika Danielsson · Accepted solution]

If it's always doing this (that is, it's not a temporary glitch), it would be helpful if you showed what the transition actually does. Does it have a post function that goes on for ever, a strange validator, or something like that? 

[ADITHYA_GUTTIKONDA]

It doesn’t have any post functions, validators or conditions. 

[Monika Danielsson]

Any connection to external systems of some kind, which might be hanging? 

Do your other workflows work as they should? Then, what's the difference between this and the others? 

[ADITHYA_GUTTIKONDA]

No we don't have any connections to external systems. But I was testing a plugin called Herzum Approvals. The workflow worked as expected until 2 days ago but now it stopped responding. I did disable the plugin. This is the only workflow causing issue in the whole instance, others are good. Projects which ever are using this workflow has the same issue. I even tried to add another status and added create transition to that new status and added one outgoing transition to that status but it is doing same.

[Monika Danielsson]

I would suspect that plugin, in that case. Note that it says, in its documentation, that you need to explicitly clean the workflows before uninstalling it. (https://chicago.herzum.com/confluence/display/HAP/Uninstalling+Herzum+Approval)  I don't know if that's relevant also for just disabling it, but would expect so. 

[ADITHYA_GUTTIKONDA]

My trial version of the plugin expired yesterday and I disabled it yesterday but the workflow stopped responding from Tuesday. Also the is no conditions related to that plugin in the transitions from initial status to the second status. I did create few transitions my self after disabling the plugin. 

[ADITHYA_GUTTIKONDA]

@Monika Danielsson,

I have a screen on the transition. When I click on the transition button to perform transition it is not popping up the screen. But, when I open the transition in new tab, new tab is opened with the screen I have on the transition and there i am able to do the transition.

[Monika Danielsson]

Ok. If you remove the screen (and make the transition instant), does it work? If you test it in different browsers, is there any difference? 

[ADITHYA_GUTTIKONDA]

I tried in different browsers, also in different computers but no use. When I remove the screen it is working. Do you think it is causing because of any field?

[Monika Danielsson]

Put the screen back and then remove one thing at a time from it, to see when it starts working. Then you have a field to suspect, at least. 

[ADITHYA_GUTTIKONDA]

@Monika Danielsson

Figured it out. It was was causing due to java script I used for one field to display another field based on the value of this field. 

Thanks a lot for your time and help. 

[Monika Danielsson]

You're welcome!