Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

JIRA payload not returning attachment details

Sudhangshu Das
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 28, 2023

Hi,

 

We are trying to establish an integration between ServiceNow and JIRA using an out of the box ServiceNow plugin- JIRA Spoke.

The webhook event 'issueUpdated' is not returning the attachment details in JIRA payload, although several JIRA documentations state that issueUpdated event returns the attachment details.

 

Thanks,

Sudhangshu

2 answers

0 votes
surbhi barnwal April 24, 2023

@Sudhangshu Das did you get any workaround for this?

0 votes
Diana_Architect_ZigiWave
Atlassian Partner
April 3, 2023

@Sudhangshu Das hi. Have you tested the connection between the systems? Maybe there is some issue with the mappings?

If you decide to try an alternative approach toward this integration, check out ZigiOps. It's a no-code tool that connects Jira & ServiceNow bi-directionally in minutes. Any data can easily be transferred & synced in real-time between them. It reads the schema dynamically, can sync different files, and can even be customized to fit multiple use-case scenarios. Feel free to check out ZigiOps here, at the Atlassian marketplace. You can even have a chat with our tech team to see how it can be achieved.

BR, Diana (ZigiOps)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM Trial
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events