JIRA stopped working and restart sent me back to initial setup screen

[Paul Thordarson]

JIRA clients suddenly started failing (505 error as I recall).  When I restarted JIRA and opened the web server it took me to the initial setup screen.  Is there any way to recover my data?  I stopped when this happened to try to preserve my old data, the most valuable actually being the hours spent on permissions setup.

My config is a Mac mini running Mac OS X server.  Version is 10.12.2.

I was running the start-jira.sh from the command line.  I have the repeating issues plug in installed.  I am using the free MySQL for Mac OS X running as a startup service as the data base.

Please advise how to proceed.

[Paul Thordarson]

Before a whole reinstall, I ran the config tool again, which killed my db config file (simple to fix, just delete deprecated property as I read elsewhere)

When it restarted, I had to reindex the data base.  I now had my data back but I was now missing the repeating issues plunging I purchased yesterday.  No evidence that I even purchased it: manage adding showed nothing for it and looking for paid via Atlassian showed no add ons in my JIRA instance.

I really want the repeating add on and don't want to buy it twice or reinstall it if that had anything to do with the original problem.

[Volodymyr Krupach]

You do not need to buy the addon again. The license for addon is available under my.atlassian.com. Install the addon again and apply the license from your account.

[QuentinB]

You may be could re-install a new JIRA and upload the last XML backup :
https://confluence.atlassian.com/adminjiraserver071/automating-jira-application-backups-802592966.html