JMC : iOS : Stopped working in production : User 'jiraconnectuser' doesn't have the 'Create Issues'

[Rahul Mane]

We had configured  JIRA Mobile Connect for our project and It was working fine. Issues were created successfully and we were able to see those in our projects.

Suddenly, We noticed JIRA Mobile Connect stopped working. While debugging the issue we found the following API has been used to create an issue.

Request  => /rest/jconnect/1.0/issue/create?project=XXX&apikey=XXXXXXXXXXXX

Response =>

Error occurred while creating issue through workflow: User 'jiraconnectuser' doesn't have the 'Create Issues' permission

We have tried to create "jiraconnectuser" manually and assigning permissions as well. But it's still giving the same error.

Additionally, We are able to see the following logs for the iOS application

CredStore - performQuery - Error copying matching creds.  Error=-25300, query={

    class = inet;

    "m_Limit" = "m_LimitAll";

    ptcl = htps;

    "r_Attributes" = 1;

    sdmn = "https%3A%2F%2Fxyz.atlassian.net";

    srvr = "xyz.atlassian.net";

    sync = syna;

}

What are we missing here? 

[Carlos Khatchikian]

Hey!, 

I've noticed that too . I am assuming you are using JConnect in a new project. You need to go to the permissions of that new project and enable the permission for the jconnectuser to create issues and that will fix it. 

Go to Project Settings -> Permissions -> Edit Permissions and add the user as a single user