Jira 8.4.1 Adding custom fields to emails (batched notifications)

[shadow.fang]

Hi 

We want to add a custom field and a problem field to the header and body of the batch email, but if we encounter some problems, we want to ask for help

1. I want to add the help desk "organization" field in the email header, I found this article https://confluence.atlassian.com/adminjiraserver084/adding-custom-fields-to-emails-batched-notifications-979405169.html , I tried all the steps in the order (HTML format), made many attempts in "IssueUpdateBatcher-subject.vm" and "IssueUpdateBatcher-content.vm", and I would not get the value of "Organization" in the email
2. I want to add the system problem field "Priority" in the email header. I found the value of this field in "IssueUpdateBatcher-content.vm", and I moved it to "IssueUpdateBatcher-subject.vm" but it does not Show "Priority"

How can I show these two fields in the email where I need

ps:Jira software version is 8.4.1,batchers version is 1.3.2
Thank you

[shadow.fang]

Hi Boris

Thank you for your reply, I got the desired effect when I tried the plug-in, but I encountered a new problem

How do I turn off jira's own email notification and JSD's email notification

I did not find where to turn off these notifications, even if I disabled the batchers system component

PS:Jira version is 8.4.1, JSD is built into Jira, version is 4.4.1

[Boris Berenberg - Atlas Authority]

I have seen a few people asking similar questions in other threads but they never got resolved. Since modifying VM templates is unsupported I am not sure if we're going to find a solution anytime soon.

In the meantime, one option is to use a third party app like Notification Assistant for Jira  (we make this).

[shadow.fang]

Hi Boris

Thank you for your reply, I got the desired effect when I tried the plug-in, but I encountered a new problem.

How do I turn off jira's own email notification and JSD's email notification

I did not find where to turn off these notifications, even if I disabled the batchers system component

PS:Jira version is 8.4.1, JSD is built into Jira, version is 4.4.1

[Boris Berenberg - Atlas Authority]

Hi Shadow,

To disable Service Desk notifications to your customers you would go to the Customer Notifications portion of the Project Configuration:

To disable notifications to your Agents you would go to the Notifications portion of your Project Configuration:

Thanks,
Boris