Jira Automation - smart value: External Issue Id

[Laura Hanna]

I can not seem to find any documentation regarding the smart value for the field:

External Issue Id on Jira Story.

[Laura Hanna · Accepted solution]

I found someone with permissions to get into settings > issues and look for the custom field numbers and this work.

[John Funk · Accepted solution]

Hi Laura,

Just to add to Nic's answer, it usually shows up as a custom field in your list of fields. If there have been multiple migrations or imports from other systems, you might find multiple fields with the exact same name. So you need to sort that out first. 

Otherwise, you can use the customfield_10567 designation for the field where the number is the ID for the field and treat it just like other custom fields. 

[Laura Hanna]

is there mapping that i need to do for this. Or does customfield_10567 map to where External Issue Id is?

[John Funk]

Sorry, I should have been more specific - 10567 is just and example of a value. To get the value for the field, go to Settings > Issues > Custom fields

Search for the External Issue Id field, then click the 3 dots menu on the right side. Select Default value and Contexts. Then the ID of the field will be in the URL at the end. 

[Laura Hanna]

Thank you. I am going to have to get permission to look at "issues" as I do not have that under settings. Only "projects". Appreciate your imput!

[Bill Sheboy]

Hi @Laura Hanna 

Adding to the answers already provided...

Not all fields are supported by automation rules.  To learn if a field has a smart value (or custom field id) supported by rules, please use this how-to article.

The essential steps are:

• identify an issue which has your field(s)
• call a REST API function with a browser to search for your issue:

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

• search on the page for your field, such as with CTRL-F
  • if you find the field, you will also find the smart value, custom field id, and structure / attributes it has
  • if you do not find the field, it is not supported by automation rules

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

[Laura Hanna]

I have tried to procedure above. Our company blocks this, I am updated to pull this data.

[Laura Hanna]

Would there be a better field that I can use to enter in a number? It is for entering in the RFC# from our Service Now desk.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The external issue id field is almost always used to import a redundant identifier from a legacy system.  There's no documentation on it because of that - the content is nothing more than a string of text from the old system.