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Jira Automation to comment in Jira for tickets aged more than 4 weeks

Preem Prakassh Dayaal
Contributor
July 17, 2023

Hi 

 

Can someone mention the steps  on how to automate the Jira to add comemnts on every issue that is aged more than 4 weeks

 

1 answer

3 votes
Laurie Sciutti
Community Champion
July 17, 2023

Hi @Preem Prakassh Dayaal ~ here's a similar rule:  https://www.atlassian.com/software/jira/automation-template-library#/rule/9918920.  You would need to replace the "Send email" action, with a "Comment on issue" action...

Bill Sheboy
Rising Star
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July 17, 2023

Hi @Preem Prakassh Dayaal 

Adding to Laurie's answer...

Please consider what you want to happen after an issue has been commented upon by such a rule. 

For example, do you want additional comments added every day the issue is stuck/unchanged...or only comment once per check...or something else.  What you decide will help you to modify the JQL for the trigger for the rule.

Kind regards,
Bill

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