Jira Cloud App for MS Teams: Link to issue gone

[Denis Paul]

Hi community,

we integrated Jira Cloud with MS Teams via webhook to inform our support team about new issues. That worked flawlessly a long time but since a few weeks the "Open in Jira" button is gone. Everything else still works fine. Now the developers need to search for the ticket in Jira to work on it. That's a bit annoying and we would like to have the direct link back.

At first I thought it was a compatibility issue with a new Teams update and will be fixed by Atlassian/Microsoft but it now seems as it will stay like this. So I'm looking for help here.

Do you have the same issue? Is there a solution or a workaround you know?

[Anzar Khan · Accepted solution]

I have the same problem.

[Denis Paul]

I've solved it in the meantime:

Use Jira Automation to post new tickets to a Power Automate webhook endpoint which creates a Message in a channel.

I restrict the length of the body to 200 characters thus the condition.

[Denis Paul]

Noone has the same problem?

[Guy Anela]

Thanks for posting the question, @Denis Paul I'm experiencing the same problem and I was hoping to find an answer here. :( I'm actually a little surprised there aren't more hits on this topic. Bummer. I'll let you know if/when I find something. Cheers!

[Jan Vogelgesang]

I have the same problem. Real bummer!

[Denis Paul]

@Jan Vogelgesang thanks for posting and showing me that I'm not alone ;-)

Cool Avatar!

[Jan Vogelgesang]

I might have a solution / workaround for the problem: Previously i was using the webhook to send updates from Jira to MS Teams, giving the following output in Teams - without a link to the Jira issue:

However, i found a different / newer (?) approach to send those messages from Jira into MS Teams:

• Open the  "Project Settings" (left sidebar in Jira)
• Then select "Apps" and "Microsoft Teams integration"

Then i was able to create a new connecction to a specific Teams channel. Not sure what prerequisits / setup steps are required, as it was already set up for me.
This is how it looks for me with one notification channel configured:

and this is the result in MS Teams, now with clickable link: