Jira Cloud for Sheets not displaying control panel to enable Jira function (or query)

[Derek Boutang]

I have used Jira Cloud for Sheets many times. Today, the extension seems not to load properly. When I open it from the Extensions menu:

1. The control panel on the right hand side of the screen opens (and stays open).
2. A blue header displays briefly at the top of the control panel (including the waffle menu).
3. The blue header then disappears, leaving me with an empty control panel pane. (That is, there are no query controls or ability to change settings.)

It appears like the extension is partially loaded: If I paste a (known good) Jira function into a cell, Sheets returns the following error message:

>> You need to enable the JIRA function. Open Add-ons > Jira Cloud for Sheets ... (and so on).

(If the extension was not loaded, I think it would show a #NAME? error.)

I have tried the following, all with the same result:

1. Opening in Incognito mode.
2. Uninstalling and re-installing the extension.
3. Rebooting at each instance.

So it feels like something has changed, either at my end or the other. On my side, my IT group has started requiring labels on sheets, but I've completed that requirement. Apart from that, I'm not aware of any other changes that would affect Sheets.

This issue is feeling similar to the following: JIRA-Cloud-for-Sheets-not-working.

Any ideas?

[Cori Spears · Accepted solution]

I am having the same issue, as are others based on a few new one-star ratings for it on the Chrome Extension store today. 

**EDIT**
I cleared my Chrome browser cookies and it works now. 

[Brett Pinkepank]

Experiencing the same issue is not functioning and showing a blank panel. I cannot pull data.

[Bruno Marques]

Pessoal, tive este problema e era um problema no Firewall, pede para a TI liberar tudo para "atlassian.net".

Certeza que vai voltar a funcionar.

abraço

[Derek Boutang]

Cori Spears's answer worked for me: Cleared the Chrome browsing history, and voila, back in business.

(TBH, feeling a little sheepish that I did not try that for myself. So now seeing it as a "glass half-full" opportunity to get this solution out there. <grin>)

For the non-Portuguese speakers in the forum, Bruno Marques's response suggests getting your IT department to unblock Atlassian.net at your corporate firewall. I didn't need that for my issue, but I was thinking in that direction when I posted my query in the first place.

[Yehudit Nathan]

But this says it is resolved and it is not resolved for me.  Anyone know what else to do?

[Cori Spears]

I cleared my Chrome browser cookies and it is working for me now. 

[Yehudit Nathan]

I tried that, but still did not work for me

[Aron Gombas]

This can be the same: https://community.atlassian.com/t5/Jira-Software-questions/Plugin-jira-for-sheets/qaq-p/2545646#M302967