[Jira/Confluence] Application Link or OAuth Problem (Gadgets not shown for every user)

[Maria CW]

Hello!

System setting
We have a Confluence 4.3.7 and a Jira 5.2.5 server up and running:
https://<my-jira-server>:8080/jira/
https://<my-jira-server>:8090/confluence/

They are connected via an Application Link (configured in Jira). We activated the Trusted Application and OAuth feature. Outgoing/Incoming we added localhost and additionally the IP of the server where both Jira und Confluence are running.

To use Jira Gadgets within Confluence we configured a Gadget feed:
http://<jira-server-IP>:8888/jira/rest/gadgets/1.0/g/feed

And yes there is a proxy somewhere.

Problem description
Initially we just wanted to print a dashboard to have a report for our boss. (And he wants and needs it!) Unfortunatelly this feature is not implemented in Jira and the printing from browser is bugged.

The solution we found is to create our own report in Confluence with the help of Jira Gadgets. But we are neither able to print this report with the browser print function nor with the Confluence built-in possibility (charts are simply broken). So we installed the Firefox Plugin PrintPDF which now allows us the print the report.

Nice and shiny report! Wouldn't there be the tiny flaw that only my colleague and I are able to see the gadgets (seeing the charts). All my other team members simply see an empty window.



I analysed this error with FireBug and it seems like the client isn't receiving any answer.

We also found this log entry:

733 com.atlassian.mywork.client.reliability.DefaultUnreliableWorker:thread-1 WARN 21127 786x33x1 1y117f6 10.3.66.36 /secure/QuickCreateIssue.jspa 

[apache.commons.httpclient.HttpMethodDirector] Unable to respond to any of these challenges: {oauth=OAuth realm="https%3A%2F%2F<my-server>%3A8090%2Fconfluence"}

What we tried so far
Funny things seem to happen here...

• My team members (where the report is NOT working) logged on to Confluence on my PC and magically the report worked. They are able to see the "permission granting screen", where they have to click 2-3 times to allow Confluence to use their Jira credentials to receive data. But after moving back to their own workstation, it doesn't work anymore.
• I also looked up the granted OAuth Tokens. My team mebers didn't have any (even they clicked on granting them and the report worked). Also when I deleted all my OAuth Tokens I was still able to see the report in perfect shape.

• When I log on to Confluence on the PC of my other team members (Where the report is not working) the report doesnt work - charts are broken. I don't even see the "permission granting screen".

• We tried to enable Basic Access in the Application Link.

We worked for around a week to solve this problem now, but don't seem to be able to find any suitable solution. This becomes really annoying as actually the report generation in Confluence is just a work around for the not properly working (or not even built in) "Print Dashboard" feature.

Thanks!

[Rodrigo Arruda · Accepted solution]

What was the solution? Can you share? I have same scenario here.

[Maria CW]

We solved this question with an Atlassian Support Call.

[Maria CW]

We solved this question with an Atlassian Support Call.

[Maria CW]

We solved this question with an Atlassian Support Call.