Jira Core for HR communications with candidates.

[Seweryn Szatkowski]

Hi,

My HR team would like to manage/communicate with people who apply for a job in our company using Jira Core project. 

The idea is when candidate sent résumé (CV) to our HR email (e.g. jobs@ourcompany.com) the issue in Jira Core is created and HR staff is able to communicate with candidate through this issue. It could look like this:

• Candidate sends email with CV to  jobs@ourcompany.com.
• HR staff can see that ticket in Jira is created.
• Candidate receives notification that his email was received and the ticket was created.
• HR staff can add public comment to that ticket.
• Candidate receives that comment in email and is able to reply using email.
• Candidate reply is added to that ticket comments that HR staff can read it and reply to it.
• and so one...

What I have done so far:

1. Created project in Jira Core where only HR staff has access.
2. Configured email handler to create issues from emails. Issues are correctly created in HR Jira Core project.

The problems/questions I have:

1. Sender is not received notifications about issue creation and comment. When sender don't have account in our Jira the notification is not sent. The only situation when notification is sent and received is when user has account in Jira. I don't want to create accounts for people I don't know. Is there a way to communicate with external users when HR team is using Jira and candidate reply via email?
2. Is there a way to set external user (candidate) as a Issue Reporter without create Jira Core account for him? Right now in email handler I have to configure Default Reporter (from within our organization - HR team). Even if I set permission to create tickets for reporter.

Is it possible to work in Jira Core the way I described above?

Regards

-- 

Seweryn

[Daniel Palko]

Hello @Seweryn Szatkowski

Please, have a look on this app Recruitment with Jira

This app is free, worthy to try. 

I believe that this could save you a lots of work.

If you have any question contact me directly - daniel.palko(at)hotovo.org

BR,

Daniel 

hotovo.org

[Bastian Stehmann]

Hi @Seweryn Szatkowski,

just as @Fabio Genovese suggested, Jira Service Desk would fit your needs best.

Jira will not send notifications to people, that are not users. You can use the "Share Issue" Button, that I don't think that that is what you want.

There are add-ons, that might help you, for example Email this Issue or Enterprise Email Handler for Jira, that should make it possible, to send notifications to people, that are no users and which will make it possible to do the communication with your applicants.

If you want to the external people as author, there is no way but using Service Desk, as far as I know.

[Fabio Genovese]

@Bastian Stehmann

I understand the situation. I agree with you: Jira Service Desk is the solution, but sometime all us have to fight against budget or ..... stupid manager :-(

So we have to use existent tools for others need. If possible, I will describe how to use.  ;) 

[Fabio Genovese]

Hi Seweryn,

I think better use Jira Service Desk, which provide a PORTAL web site you can you for communicate/receive notification. 

With Jira Service Desk Customers (anyone send a CV) don't influence the licence (only Agents). So. 

Jira Service Desk can define rules in notification and it's able to translate email answers and so forth.

So. My suggestion is: Apply all the wrkflow you think using Jira Service Desk.

Hope this can help

Cheers

FABIO

[Seweryn Szatkowski]

Hi Fabio,

Thanks for your answer. Yes I know that I can use Jira Service Desk (we have one for our Support team) but I don't want to buy an extra licences for HR staff for Jira Service Desk when I have available Jira Core licences. That's why I'm trying to use Jira Core.

Regards

-- 

Seweryn 

[Fabio Genovese]

Hi seweryn, 

All clear.Let me time study all the requests and answer to question. 

This is a Challange for Artigianodelsoftware - Mraddon team :D