Jira Server 8.7.1: Not able to upload attachments bigger 100 Kilobytes

[Herbert Haunschmid]

Hello all,

We just recently moved our JIRA instance from our old server to our new server (OS: CentOS 7).

Since then, everything is (almost) working properly. Today I got some complaints about users which are not able to upload attachments to our JIRA instance.

Our JIRA instance uses a reverse proxy which can be accessed from a local network.

Currently we allow our users to upload files with a maximum size of 22 Megabytes. But I can only upload files which are smaller than 100 Kilobyte.

So I looked up for this problem on the internet and found various solutions (e.g. file system permissions, max. file size) but none of them worked.

In the log files i find these lines:

ajp-nio-8009-exec-6 WARN <user> 1348x180x1 1junga2 <IP address> /secure/AttachFile.jspa [c.a.j.web.util.DefaultWebAttachmentManager] Temporary attachment missing: temp4658933518392569851
ajp-nio-8009-exec-6 WARN <user>1348x180x1 1junga2 <IP address> /secure/AttachFile.jspa [c.a.j.issue.fields.AttachmentSystemField] There were errors while converting temporary attachments: AttachmentError{logMessage='Temporary attachment missing: temp4658933518392569851', localizedMessage='Unable to find temporary attachment.', filename='#temp4658933518392569851', reason=SERVER_ERROR, exception=none()}

But i cannot really tell what's the problem here.

Maybe you?

Thank you very much.

[Daniel Ebers]

Hi @Herbert Haunschmid 

Assuming nothing has changed in/for Jira directly (no version upgrade, meaning you also had Jira 8.7.1 on old server) but just the base system has changed - is there any possibility on reverse proxy level has something changed (first of all some settings, maybe?).

Have you checked if the limit you are now running into is mentioned somewhere in configuration?

Regards,
Daniel

[Herbert Haunschmid]

Hi @Daniel Ebers ,

Thank you very much for your response. I just found out that we may have some routing problems with our JIRA instance. So i may check our network settings again.

Regards,

Herbert

[Alexis Robert]

Hi @Herbert Haunschmid , 

this looks like a potential (old) Jira bug, as I've found this issue with the same error message : https://jira.atlassian.com/browse/JRASERVER-65939

What is your Jira version ? If it's not 8.x, I would suggest upgrading to the latest stable version (8.12).

Let me know if this helps, 

--Alexis

[Herbert Haunschmid]

Hi @Alexis Robert

I just found out that we may have some network routing troubles. Now I am working at my office and I don't have any troubles with uploading attachments.

Thank you very much.

Regards,

Herbert