Jira Service Desk. Custom Workflow , Service Desk Team can't see states

[Rodrigo Cañete]

I created a custom workflow.

When the user enter with the rol administrator, he can see custom  states  of the diagram.

But when the user enter with the rol Service Desk Team , he can only see the action "edit","Comment", "Asign",  but not the custom states of the diagram.

¿ Can you help me please ?

[Rodrigo Cañete]

Hi  i will believe that the problem was resolved.

I have a custom workflow, the customer can create the incident , the service desk team can navigate between status of the workflow.

In some cases the customer can see specific status  in the portal, the problem is when the customer select a status, a dialog window is open to write some comments,  when is pressed the button  "ok" , i can see the icon of working to left of the button, the icon dissaper but the dialog window don't close and the new status is not seted.

[Shawn Masters]

Are you referring to the Hyperlink next to the status that says "View Workflow" and shows you a pop up window of the workflow the ticket is assigned to? or the actual status transitions? 

[Rodrigo Cañete]

No, but I can resolve the problem.

My native language is spanish and the translate of a permision is bad.  I understood another thing.  Thanks for you help.

[Rodrigo Cañete]

Hi i will believe that the problem was resolved.

I have a custom workflow, the customer can create the incident , the service desk team can navigate between status of the workflow.

In some cases the customer can see specific status in the portal, the problem is when the customer select a status, a dialog window is open to write some comments, when is pressed the button "ok" , i can see the icon of working to left of the button, the icon dissaper but the dialog window don't close and the new status is not seted.