Jira Servicenow integration

[BenWade]

Hello everyone,

I work in the BI department and manage all the issues in Jira. All requests to our department come from ServiceNow (ticketing).  I just need a task creation in Jira, whenever someone creates a ticket in servicenow.

[Marc - Devoteam · Accepted solution]

Hi @BenWade 

There are also integrations from SN to Jira in the SN store.

SN has there own developed spokes

https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai&q=jira 

One of them could be helpful you.

[BenWade]

Now we are talking. Thank you, Marc. I checked its documentation. This is exactly what I needed

[Dhiren Notani_Exalate_]

Hi @BenWade

Thanks for posting your question. This is Dhiren from Team Exalate.

As both of these systems offer REST API endpoints, it should be possible to create an inhouse integration solution for this. Although this would require a lot of implementation, resources and maintenance effort from your side.

You can refer the below links which might help you in building a ServiceNow <-> Jira Integration

https://www.youtube.com/watch?v=vv_oHjywUxg

https://www.youtube.com/watch?v=uGOW93xCSOs

The easy way around here could as mentioned by @thuanddk56cc is to use integration solutions and one of them is Exalate.

It works on a decentralized architecture and security was one of the most important thing that was kept in mind while building the tool.

Do let me know if you have any more questions or concerns.

Thanks, Dhiren

[BenWade]

The thing is I do not need the entire agile pm integration(epics, stories, tasks, etc) I just need a task creation, whenever someone creates ticket in servicenow:

[Dhiren Notani_Exalate_]

Hi @BenWade ,

Exalate supports all tables in ServiceNow and so if anyone creates a ticket in ServiceNow then that can be synced to a task in Jira with all the fields information (system fields + custom fields as well) and it's easy to do that.

The scripting interface that Exalate offers gives you a lot of Flexibility and Customization;

Feel free to book a demo if you want to know more about the tool.

Thanks, Dhiren (Exalate Team)

[BenWade]

I have to integrate only this part: 

[thuanddk56cc]

Hi @BenWade ,

I see some plugins which integrate jira & servicenow: https://marketplace.atlassian.com/search?query=servicenow

You can try to use them then make your decision.

Hope this helps!

[BenWade]

I do not think that management will accept it due to security reasons