Jira Ticketing - No notification issue

[yaseen]

Hello,

One of our users is not notified after he submits a request to IT Servicedesk while all he's settings look's ok see below attached phot.

Could you please help us on thanks.

[Trudy Claspill · Accepted solution]

Does the user receive any other notifications from Jira?

Do other users that submit request to the project receive notifications?

If the user receives no notifications of any kind from Jira, and other users do receive notifications when they submit a request, then the user's email may have gotten blacklisted on the Atlassian side. In that case you need to contact Atlassian Support directly to find out if that is indeed the case and have them resolve it.

[yaseen]

Yes, for the rest of staff all is good I just requested the support guys.

Thank you so much.

[Mayur Jadhav · Accepted solution]

Hi @yaseen 

As Trudy suggested, please find the url to get support from Atlassian by raising a ticket Atlassian Support

Thanks,

Mayur

[yaseen]

Thank you so much @Mayur Jadhav