Jira and BitBucket Integration Branch Name Does Not Show In Development Pane

[Jake Davies]

Jira ticket view e.g. /browse/PRJ-58:

• use 'create branch' link in 'development' pane to create a branch in bitbucket
• branch is created in bitbucket
• i am using the branch locally
• branch name never updates in the 'development' pane, ever
• just shows 'create branch, 'rather than the branch name that was created
• tickets never update to show their respective branch names, depsite them exisiting

[Jobin Kuruvilla [Adaptavist]]

So you have the JIRA ticket key in the branch name? The branch will show up in the list only if the key is part of the branch name.

[Jake Davies]

Correct, I do, as Jira generates the branch name for me. However, after creation of the branch, it does not show in the developer pane on the ticket page in Jira i.e. /browse/xxx.

[Jobin Kuruvilla [Adaptavist]]

Do you see any error in the JIRA logs while viewing the issue? Anything related to the application links?

Since you are seeing the 'Create branch' option, I assume you have the required permissions.

[Rebeka.Halbert]

We are having the same issue but its only certain users.